We deliver our services to the Advice Services Alliance’s Advice Quality Standard (AQS), which we hold at the general help with casework level in welfare benefits and the disability client category (covering benefits, debt and housing advice).
We currently provide advice and information primarily for people living with mental health conditions.
We can provide information and advice on a range of issues, including:
- welfare benefits, including PIP, ESA and Universal Credit
- community care
- accessible transport services (such as Freedom Passes, Blue Badges and Taxicards)
- emergency support scheme
- charitable grant applications.
Please note that we do not currently have the capacity to accompany clients to ESA and PIP medical assessments.
Advice and guidance for Deaf people
Our partner, Royal Association for Deaf People (RAD), provides a weekly advice and support service for Deaf and hearing-impaired people in Lambeth from our offices.
The service is delivered by a fully-trained RAD adviser every Wednesday from 10am to 3.30pm and provides advice, information, guidance and support on a wide range of issues, including welfare benefits, debt, employment and correspondence.
If you do not have an appointment you can come along to We are 336 and the adviser will try to see you but you may have to wait.