Our service is delivered by our Advice Team Leader, with the help of experienced volunteers.

We primarily help with Welfare Benefits issues including:

  • Form filling for PIP, DLA, ESA & Universal Credit (Work Capability Assessment) 
  • Challenging benefits decisions - Mandatory Reconsideration requests and appeals to the First Tier Tribunal
  • Challenging incorrect or delayed benefits payments
  • Supporting people affected by the Benefit Cap, Bedroom Tax or Local Housing Allowance rates who are unable to meet the cost of rent

We can also help with other issues, subject to capacity, including

  • Applications for accessible transport services (Freedom Pass/Blue Badge/Taxicard) 
  • Applications for utilities discounts (Waterhelp/Warm Homes Discount)
  • Emergency food and fuel support, and grant applications for furniture and essential white goods

Please note that we are a small service, we are unable to accept every enquiry we receive. If we are unable to assist, we will signpost or refer you to another advice service or legal aid provider.


Royal Association for Deaf People (RAD) provide fortnightly advice sessions at dasl's office

Our partner, Royal Association for Deaf People (RAD), provides an advice and support service for Deaf and hearing-impaired people in Lambeth from our office. 

The service is delivered by a fully-trained RAD adviser every other Wednesday from 10am to 3.30pm and provides advice, information, guidance and support on a wide range of issues, including welfare benefits, debt, employment and correspondence.

Contact dasl's Advice Service:

By phone:  

Leave a message on our enquiry line to request a call back:

020 7738 5656

Web form:

Complete our web form here

When contacting the Advice Service, please provide as much information as possible about the issue you are seeking help with, including any deadlines. 

We aim to respond to new enquiries within 5 working days, however, this may take longer during busy periods. 

Advice and guidance for Deaf People:

Make an appointment with RAD:

By phone:

0845 688 2525

By SMS:

07912 630786

By email:

[email protected]