In its current form The Advocacy Charter was developed by the National Development Team for Inclusion (NDTi) and aims to define key advocacy principles.
Our advocacy service is committed to working to the standards set out in the Advocacy Charter and Code of Practice.

What is the Code of Practice?

The Code of Practice is a set of guidelines for advocates and their managers, aimed at providing clarity, support and boundaries for their practice. It is also a guide for commissioners of advocacy services that outlines the expectations and purpose of the role and what clients as well as commissioners should expect from the delivery of the service. The Code provides a clear description of what is and is not expected of an advocate in their day-to-day work with clients.

The principles of the Advocacy Charter

Clarity of purpose
We make sure the people we advocate on behalf of and organisations we work with, have information on the scope and limitations of our role. We ensure that our service aligns with the principles set out in the advocacy charter.

We are independent from statutory organisations, and as free as possible from conflicts of interest when providing our advocacy services.

Person centred approach
Our work is directed by the wishes of those we advocate for. Our advocates are respectful of people's views, needs, experiences, culture and beliefs.

Our work supports self-advocacy and self-empowerment. People we work with influence how we run our organisation, including at board level.

Equal opportunity
We are proactive in tackling inequality and have an equal opportunities policy. 

Our advocacy services are free to eligible people. We ensure advocacy support and information about our services are accessible to the people we work with and the community we serve.

Supporting advocates
Our advocates are supported in their work and provided opportunities to develop their knowledge, skills and experience.

People we support have a named advocate who they can contact. We monitor and evaluate our work.

We have a policy on confidentiality that meets the General Data Protection Regulation (GDPR) as it applies in the UK, tailored by the Data Protection Act 2018. and the Mental Capacity Act, 2005. It explains how we process information about people who use our services.

We encourage people to give us feedback or make complaints and explain how to do this.

Our advocates understand what to do if they are concerned someone might be at risk of abuse or neglect and we have clear policies and procedures that ensure we act on any safeguarding issues.

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