It is important for us to gather information about the quality of our services from the people we work every day.

We will use what you say to help improve our services and the way we work. 

Where we receive compliments and good news, we will pass this onto the staff and volunteers concerned, and will use this to make other areas of our work even better. 

Where we receive complaints, we will try to settle this in a way you find acceptable, and will learn from this so that we can do things better in the future.

A copy of our complaints procedure is available upon request.

Please get in touch to give us your feedback. You can give us this anonymously if you wish. However, if you wish to receive a response to your feedback, we will require some personal information.

We will only process this information in relation to this feedback, and will contact you only where consent has been given. We retain this information in line with our data retention policy. You can request a copy of our privacy notice by contacting us. 

 


 

Get in touch

Disability Advice Service Lambeth, we are 336, 336 Brixton Road, London, SW9 7AA


[email protected]


020 7738 5656